The Topshop return policy allows customers to return these items for a refund or a gift voucher. Returning an item, especially through an online service, can be daunting.
There are policies to observe, forms to fill, and specific customer service channels to contact. DoNotPay will help you discover the ins and outs of the Topshop return policy and file your return request stress-free as soon as you sign up!
This provides U. In the past, ASOS offered multiple return options, but currently, each item being returned must be shipped individually. Your return request is processed within 14 days from the date of arrival at the Topshop sorting facility. When you send your product back, you can also return any unwanted packaging to be recycled. DoNotPay facilitates your return to Topshop, letting you avoid complications relating to company restrictions.
Rather than spending your time investigating the Topshop return policy, DoNotPay does the legwork for you. Once you submit the form, we will forward your request to Topshop. DoNotPay then sends your return request to Topshop on your behalf. This must be by post and at your own expense. Topshop stores outside the UK will not accept these online orders, and the delivery will not come with a free post returns label. You can create a label and pay online before posting the international return parcel.
The same standards apply for acceptable returns in terms of quality and hygiene protection. Keep hold of the proof of postage, as international orders are more likely to go missing and you will not get a refund if you cannot prove that you sent the parcel back. If you purchase from Topshop in your own country or any other European country, then the return policy for that country will apply instead.
You should be able to return to stores. If products are not of satisfactory quality, then you can indicate this on the returns form and post them back for a refund. Alternatively, you can take items to a Topshop store if they are not fit for purpose and get an exchange or a refund.
This is subject to restrictions in the returns policy regarding particular items which you can only return via one method. If they identify a manufacturing fault, then Topshop could arrange for a repair or replacement of the product. You can request a refund or an exchange for something of equal value if you prefer. If one item in a set becomes faulty, you must return the whole set.
The standard return policy time frames apply for faulty items too. Topshop will always credit refunds back to the original method of payment. If you paid with cash, debit card, credit card, or gift card, then that is how you will receive the refund as well.
It should be processed within 5 working days of Topshop issuing it, whether this was in a store or after receiving your parcel at their warehouse. They will only refund delivery charges, and only up to the cost of standard delivery, if you cancel and return an entire order.
If you only return part of an order then you will not be entitled to a delivery refund. Contact Topshop customer services if you do not receive your refund, or the refund amount is incorrect, or if you no longer have the original payment card. Topshop Return Policy You have 28 days to return an item to a Topshop store, or 14 days from receipt to return by post. Topshop Return by Post You must return online orders by post within 14 days of delivery to get a refund.
It has also apologised. Customers are directed to information and FAQs here , where they can also email if they require further assistance. We welcome letters but cannot answer individually. Email us at consumer. Please include a daytime phone number. Reaching the point of no returns with Topshop.
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